Customer Experience – the New Rules for Accelerating Growth

The battlefront for customers and growth has expanded beyond features and price – the best companies in the world are winning by creating amazing customer experiences. The fact is that Customer Experience really matters. And, in our hyper-connected world, customer experiences, both good and bad, are shared quickly and widely. This presentation covers the three key tenants… Continue reading Customer Experience – the New Rules for Accelerating Growth

The Future of Sales – So You Think You’re Still Steering the Car?

The digital world has transformed virtually every aspect of modern business… except for sales. While we have new tools and processes, the basic idea driving what sales reps do day to day is largely unchanged. But there is a buyer revolution underway. According to the Corporate Executive Board research, the normal buyer will be almost… Continue reading The Future of Sales – So You Think You’re Still Steering the Car?

Graduation Speech at the Advanced Technology Development Center (ATDC)

I had the tremendous privilege today to give a short commencement speech  (of sorts) for the five companies “graduating” from the ATDC. The ATDC is arguably the oldest and one of the most successful start up incubators in the country and they have created billions dollars of  value  over the years. Today’s graduating companies included… Continue reading Graduation Speech at the Advanced Technology Development Center (ATDC)