The battlefront for customers and growth has expanded beyond features and price – the best companies in the world are winning by creating amazing customer experiences. The fact is that Customer Experience really matters. And, in our hyper-connected world, customer experiences, both good and bad, are shared quickly and widely. This presentation covers the three key tenants… Continue reading Customer Experience – the New Rules for Accelerating Growth
The digital world has transformed virtually every aspect of modern business… except for sales. While we have new tools and processes, the basic idea driving what sales reps do day to day is largely unchanged. But there is a buyer revolution underway. According to the Corporate Executive Board research, the normal buyer will be almost… Continue reading The Future of Sales – So You Think You’re Still Steering the Car?
Atlanta’s week long Digital Atlanta event brings together entrepreneurs, local leaders and digital experts to explore every facet of how the internet, mobile, social and digital are re-shaping business and society. I had the opportunity to kick off the week with a keynote presentation on five big trends that are transforming the offline and online… Continue reading Five Big Trends
I had the tremendous privilege today to give a short commencement speech (of sorts) for the five companies “graduating” from the ATDC. The ATDC is arguably the oldest and one of the most successful start up incubators in the country and they have created billions dollars of value over the years. Today’s graduating companies included… Continue reading Graduation Speech at the Advanced Technology Development Center (ATDC)
I’ve often wondered if the inventors of the product management role had an odd sense of humor – how many jobs have virtually no staff and no resources of their own yet are accountable for some of the most important assets their companies own? Early in my career, I interviewed for a product management role… Continue reading Six Secrets of Great Product Managers
How do you organize the people in a young company? Do you need a President or COO? What is the role of the CEO? What is the right skill set for the head of sales or head of products? How do you hire the right skills and manage the egos and personalities? These are the… Continue reading Organizing People to Get Stuff Done
I originally presented this to the Technology Association of Georgia in 2002. It received some positive feedback so I’ve updated it a few times and have posted it here. Execution is one of the most overlooked elements of business. Strategy, finances, and market opportunities seem to get a lot more attention. In my own experience,… Continue reading The Top Ten Execution Missteps